Personal care at home in London
Help with washing, dressing and using the toilet, given with patience and respect. Viola introduces vetted, self-employed carers who keep your loved one comfortable and in control.
- Dignity first
- Morning and evening visits
- £20 an hour
Everyday help, done respectfully
Needing help with a wash or getting dressed can feel like a big step, both for the person receiving it and for their family. Many adult children find it awkward to help a parent with intimate care, and many parents would rather it was someone else. That is completely normal.
A good carer makes personal care feel ordinary. They ask before they help, let your loved one do what they can for themselves, keep them covered and warm, and follow their preferences: bath or shower, morning or evening, which clothes, which soap. Small things like that protect dignity.
Viola introduces you to a vetted, self-employed carer who suits your loved one. You agree the visits directly with the carer, often a morning visit to get up and an evening visit to get ready for bed, and we handle the agreement, invoicing and payments.
Signs your loved one may need help with personal care
- They are wearing the same clothes for several days
- They avoid the bath or shower, or say they are frightened of slipping
- There are signs of continence accidents they are embarrassed to mention
- Hair, nails or teeth are being neglected
- Getting dressed takes a very long time or leaves them exhausted
- A family member is doing intimate care and it is straining the relationship
What personal care can include
Washing and bathing
Help with a shower, bath or strip wash, hair washing and shaving.
Dressing
Choosing clothes together and help with buttons, shoes and stockings.
Toileting
Discreet help getting to and using the toilet or a commode.
Continence support
Changing pads, fresh clothes and bedding, handled calmly and without fuss.
Grooming
Brushing hair, cleaning teeth or dentures, moisturising, nail filing.
Getting up and going to bed
Help in and out of bed and a comfortable start and end to the day.
Partner carers support everyday living. They do not carry out medical procedures.
More than 1,000 families across Europe have found care through Viola
★ 4.9 / 5 reviews- 1,000+families across Europe have found care through Viola
- 160,000+hours of care arranged
- 4countries: the UK, Ireland, the Czech Republic and Slovakia
- 4.9 / 5average review rating from families
“It was great working with Viola, Jan made all efforts to get the right person for my needs and it worked out very well. I highly recommend Viola for home help”
“Thank you for the professional approach of Viola and the caregiver. Everything went quickly and smoothly.”
“The service is provided by very helpful and pleasant people. I have never had a problem where they did not have a solution. I have also always been very satisfied.”
Hourly, live-in or overnight care?
Calculate your weekly price
The hourly rate is always £20, regardless of the day of the week, weekends or bank holidays. Travel costs are included, and there are no hidden fees or additional charges.
Calculate your overnight care
Overnight care starts from £140 per night. The carer stays awake and available all night, usually from 10pm to 8am, and other times can be agreed. It can be combined with hourly care during the day.
Live-in care prices
Prices start from £150 per day. The final rate depends on the level of support needed, and we will confirm it with you before anything is agreed.
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How much does personal care at home cost?
Personal care is £20 an hour, the same rate every day including weekends and bank holidays. Travel is included and there are no hidden fees.
How do you choose the right carer?
We always tailor the match to your loved one: their needs, routine, personality and what makes them feel comfortable. Tell us what matters to you and we will look for the right person.
Do carers do medical tasks such as catheter or wound care?
No. Partner carers support everyday living. They do not carry out medical procedures such as injections, IV drips, taking blood or wound care. Those stay with nurses and the NHS team.
How long should a personal care visit be?
It depends on your loved one. A morning visit to wash, dress and have breakfast often takes about an hour. It is better not to rush personal care, so allow a little more time than you think.
