How we vet carers
You are letting someone into your loved one’s home. That is why every carer goes through our verification before we introduce them to any family.
- Interviewed by the Viola team
- Enhanced DBS checked
- References verified
Our verification, step by step
A carer can only be introduced to families once every step is complete.
- 01
Application
Carers apply online and tell us about their experience, the care they offer and when they are available.
- 02
Personal interview
We meet every applicant to understand their experience, values and motivation for caring. Not everyone passes this step.
- 03
ID and right to work
We check identity documents and that the carer has the right to work as self-employed in the UK.
- 04
Enhanced DBS check
Carers need a valid, clean Enhanced DBS (or PVG in Scotland), with no cautions, warnings or convictions.
- 05
References
We ask families the carer has worked with about their experience and reliability.
- 06
Self-employed registration
Carers work as self-employed and register with HMRC as the law requires, so everything is set up properly.
What this means for your family
You choose your carer
We introduce a carer who fits your needs, and you decide if they are the right person.
We stay in touch
After the first visits we check in with you to make sure everything is going well.
A change if needed
If it is not the right match, we introduce a different carer quickly and sensitively.
Why are the carers self-employed?
Viola is an introductory agency. We do not employ carers. We find, check and introduce self-employed carers, and we handle the agreement, invoicing and payments for you.
This is why our price is lower than a traditional agency, and why you can choose your carer and agree the care directly with them.
- 1,000+families across Europe have found care through Viola
- 160,000+hours of care arranged
- 4countries: the UK, Ireland, the Czech Republic and Slovakia
- 4.9 / 5average review rating from families
Does every carer have a DBS check?
Yes. Every carer we introduce needs a valid, clean Enhanced DBS check (or PVG in Scotland).
Can I meet the carer before care starts?
Yes. You can talk to the carer before anything is agreed, and we recommend being there for the first visit.
What if I am not happy with the carer?
Let us know and we will introduce a different carer as quickly as possible.
Are the carers medically trained?
Some carers have healthcare qualifications, but partner carers support everyday living and do not carry out medical procedures such as injections or IV drips.
